Bespoke is at the heart of what we do. Each piece is made to order, crafted with care and intention.

Guided by the belief that jewelry should feel deeply personal and be treasured for years to come, our bespoke service offers the opportunity to work closely with Charlotte and our team. We design engagement rings, wedding bands, and meaningful one-of-a-kind pieces, including the reimagining of family heirlooms and existing natural diamonds and gemstones.

For enquiries, please email us with your ideas and timeline - we would love to create something special with you.

Yes -  most of our pieces can be engraved. Please email us to arrange this.

Absolutely. We offer private appointments in New York City, as well as virtual consultations for clients worldwide.

Yes!  All of our stones 1ct and larger are certified by the Gemological Institute of America (GIA), widely regarded as the most trusted authority in gemology.

It is not industry standard for smaller stones to carry certification, however this can be arranged upon request for an additional cost.

Each diamond is carefully selected to meet our exacting standards of quality, beauty, and character.

We work exclusively with natural diamonds and gemstones.

If you are interested in lab-grown diamonds, please visit Heinrich Freeman.

Good things take time… Every piece is made to order and crafted by hand. Please allow approximately 6–8 weeks for production.

If you’re working to a specific date, let us know - we’ll always do our best to accommodate where possible.

Yes!  We cover fully insured express shipping worldwide, and all duties and taxes are included.

No - We cover all duties and taxes.

All orders are shipped fully insured via FedEx and require a signature upon delivery for security.

As each piece is made to order, all sales are final. We encourage you to reach out prior to purchasing if you have any questions - we’re here to guide you.

We offer a 6-month warranty covering manufacturing faults. This does not cover general wear and tear, broken chains, or chipped stones.

Yes! We’re happy to assist with repairs and maintenance at a cost. Please email us with details and imagery so we can assess.